NON-TECHNICAL CUSTOMER SUPPORT

Outsource your customer
support. Enhance your
customer experience

Providing just-in-time assistance to your valued customers WHEN they need it, WHERE they need it is now easy with AnekaLabs.

Contact Us

160+ companies trust us for Customer Support

Go hands-free with your customer support across all services

  • Inquiry Handling

    Swiftly manage customer inquiries with accurate responses tailored to customer needs.

  • Issue Resolution

    Resolve customer concerns promptly and effectively while maintaining operational efficiency.

  • Product Knowledge

    Deliver exceptional support and enhance customer satisfaction with comprehensive product insights.

  • Customer Education

    Empower customers with valuable information and guidance, fostering understanding and long-term relationships.

  • Feedback Management

    Capture, analyze, and act on customer feedback to drive continuous improvement and exceed expectations.

  • 24x7x365
    Customer Support

    Night or day, weekends or holidays, get assured assistance whenever your customers need it.

  • Experience &
    Expertise

    Get an extended arm of expert support specialists with over 10 years of experience across various industries

  • 10+
    Languages

    We speak (and write) all major languages so we can connect with your customers in their language of choice.

  • Personalized
    solutions

    Our team listens attentively to your customers' needs and provides tailored solutions that address their specific concerns

Provide multichannel support from any communication tool…

  • Email

    Chat

    Facebook

    Viber

    ...any Channel

  • In-app

    VoiP

    WhatsApp

    SMS

…so you can enjoy the benefits of outsourced customer support

  • Cost-savings

    Customer Experience

    Global Coverage

  • Improved efficiency

    Flexibility

    ...and many more

Go to market with customer support quickly in just 4 steps

  • Requirement sharing & contract signing

    We start with:

    • understanding your requirements in detail
    • signing contract, once the fit has been established

  • Readying final plan & team

    Week 1 is all about

    • finalizing & documenting the support plan
    • Introducing the team to you & the assignment

  • Getting tech Ready

    Week 2 is all about

    • finalizing the tooling & tech
    • integrating the ticketing system
    • creating templates as per the selected tool

  • Get set, go!

    It’s Done

    • And just like that, in 4 steps spread across 2 weeks, you are ready to wow your customers!

  • Choosing AnekaLabs for our software development needs was a wise decision. Their team's expertise in the latest technologies was evident from the start, ensuring our project was built using the most efficient and scalable solutions available. Their work ethics are commendable, with a focus on transparency, communication, and delivering exceptional results.

    Manoj Khandkikar

    Head - Sales and Marketing
    Godrej Security Solutions

  • The team at AnekaLabs impressed us with their in-depth knowledge of the latest technologies and their ability to implement them effectively in our project. Their developers demonstrated strong work ethics, consistently going above and beyond to meet our requirements and deliver outstanding results.

    Allan Das

    Founder and CEO

  • At AnekaLabs software consulting isn't just a service; it's at the core of what they do. Their years of experience and mastery of the latest technologies shine through in their consulting expertise. They've been instrumental in guiding us towards the best solutions for our business, ensuring our success in a dynamic tech environment. A trusted partner indeed!

    Shyann Horton

    Director Global Operations

FAQs

We ensure top-tier service quality by meticulously selecting and training our customer support agents, emphasizing empathy, communication skills, and product knowledge. We also continuously monitor to maintain standards, while providing regular coaching sessions and performance evaluations.

Based on our years of experience, we have perfected our outsourced customer support playbook to minimize your time-to-market. From the first discovery call (when you ‘Talk to Us’) to launching your customer support, we usually take just 2.5 weeks.

Outsourced customer support services pricing varies based on project scope, duration, complexity, and your specific requirements. Factors such as the volume of inquiries, level of expertise needed, and desired service level agreements all contribute to determining the customized pricing structure for each unique project.

Yes, our customer support team comprises specialists with over 10 years of experience spanning diverse industries. Their extensive background ensures a comprehensive understanding of your industry's nuances, enabling them to provide tailored support solutions that meet your specific needs and exceed customers’ expectations.

Ready to outsource your customer support?