MAINTENANCE & SUPPORT

Ensure your software’s
peak performance, even
after its launch

We understand that the launch of your software is just the beginning of its journey. Our Maintenance & Support services ensure that your application stays robust, secure, and up-to-date, always!

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MAINTENANCE SERVICES

Future-proof your software with AnekaLab’s comprehensive maintenance services

From bug fixes to performance optimization, our expert team provides round-the-clock support and tailored maintenance services. Partner with us to keep your software running smoothly, today and into the future.

  • Bug & glitch removal

  • Software monitoring

  • Ongoing app enhancement

  • Security patches/ compliance

  • Data backup & recovery

  • Software upgrade

  • Technical improvement

  • Software re-engineering

TECHNICAL SUPPORT

Ensure uninterrupted and efficient use of your software, 24x7

Quickly resolve any technical issues as you encounter, minimizing downtime and maintaining productivity. Our expert technical support not only addresses immediate problems but also enhances overall user experience and satisfaction by providing reliable, professional assistance whenever needed.

L1 Support

  • Receiving and registering requests submitted
  • Prioritizing support requests & tickets
  • Efficient SOPs and respective processes
  • Solving basic user issues as quick as under 10 minutes
  • Providing issue status updates according to Service Level Agreement (SLA)

L2 Support

  • Resolving most serious incidents on priority
  • Managing application environment and user accounts
  • Optimizing software installation
  • Log Management and investigation for root cause analysis of the issue

L3 Support

  • Identifying and fixing issues via changes to the code and database
  • Root cause issue resolution
  • Prompt correction of customization issues/bugs

NON-TECHNICAL SUPPORT

Outsource your customer support. Enhance your customer experience

Our customer support team is dedicated to answering your general inquiries and assisting with account management, providing you with a seamless and satisfying experience.

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Apps we support and maintain

  • Web
    Apps

  • Mobile
    Apps

  • Desktop
    Apps

  • Cloud Apps /
    SaaS Apps

  • Enterprise
    Software

  • Database
    Apps

  • eCommerce
    Apps

  • API
    Integration

  • I'm impressed by their customer support team's efficiency and expertise. They don't just fix problems; they take the time to understand the customer. A top-notch service that exceeds expectations!

    Kamlesh Khokhani

    Founder
    Shamrocks Parent and Child companies

  • I've been consistently impressed with the level of support provided by AnekaLabs. I have worked with them for 2 years and can vouch for their team and their level of customer support. Very rare to find such amazing outsourced partners!

    Sally Hawk

    Founder
    Very Saul

  • From handling inquiries to educating customers, they excel in every aspect of customer support. Their representatives are knowledgeable, patient, and always ready to help.

    Pramoud rao

    Founder
    Zicom SaaS

  • Exceptional customer support! Their dedication to resolving my customers' inquiries and educating them is truly commendable.

    Allan Das

    Founder
    Pill Nurse

Are you ready to make your software development project your best yet?

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